Intake Specialist - Bilingual (Spanish)

When a prospective client calls us for help, they’re often going through an emotionally and/or physically difficult time. Our Intake Specialists are responsible for providing our prospective clients an outstanding telephone experience. It requires the right combination of phone skills, empathy, and knack to investigate to the root of the caller’s legal issues. Often the first point of contact for our clients, our Intake Specialist plays a vital role in determining our client’s satisfaction. This position encompasses administrative duties related to client intake and retention.

About Us

Rubenstein Law was founded in 1988 & is recognized as one of the premier injury firms in FL. In 2018 we were honored as a Top Workplace on Sun-Sentinel’s annual Best of List. We offer PTO + 7 holidays, medical, dental, vision, and 401K with company matching.

See what our employees say about working at Rubenstein Law.

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Requirements include:

  • Conveys confidence on the phone
  • Sets the tone and the pace of the client call
  • Commitment to providing first-rate service to all callers
  • Shows empathy to clients and puts them at ease
  • Demonstrates excellent communication skills
  • Proficient in Microsoft Office and database entry
  • Ability to work with a variety of teams throughout the firm
  • Treats the first and last calls of the day with the same care and compassion
  • Spanish fluency is required

Shifts Needed:

FT Monday-Friday 10A- 7P

FT Weekend Shift - Friday, Saturday, Sunday, Monday, & Tuesday 8A-5P

Shift Available:

Monday, Tuesday, Friday, Saturday & Sunday (830A-5P) (weekend shift)

Doing a job is undeniably easier when you share a vision and have the support of a great management team; this is one of the many good things about working for RL. Amanda Perez, Pre-Litigation Supervisor